Return & Refund Policy
Order Inspection
Please check your order carefully upon delivery. If you notice any issues such as damage, defects, shortages, or incorrect items, you must notify us promptly.
- All claims must be submitted in writing within 5 working days of dispatch.
- Claims must include clear photographic evidence of the issue and all items received.
- Claims made after this period may not be accepted.
Non-Returnable Items
Due to the nature of our products (food and beverage ingredients), we are unable to accept returns for:
- Perishable goods (e.g. tapioca pearls, popping balls, jellies, fresh or frozen items)
- Opened or partially used products
- Items not stored according to instructions
For hygiene and food safety reasons, only unopened and non-perishable items may be considered for return.
Damaged or Incorrect Orders
We take great care in packing orders securely. However:
- If goods are damaged in transit, please provide photographic evidence of both the external packaging and the product itself.
- If you receive the wrong item or an incomplete order, please contact us with photographs of all items received so we can investigate.
- Once verified, we will arrange a replacement, credit, or refund at our discretion.
Failed Deliveries & Redelivery
If an order is returned to our warehouse due to:
- Incorrect or incomplete delivery details
- Failed delivery attempts
➡️ The customer will be responsible for all redelivery costs. Delivery charges are non-refundable.
Refunds
- Approved refunds will be processed to the original payment method within 7–10 working days.
- Refunds apply to product costs only. Delivery charges are non-refundable, except where an error is made on our part.
Exchanges
We do not offer exchanges. If you received an incorrect item, please follow the claims process above and we will arrange the correct product to be sent.
Contact Us
For all return or refund requests, please contact our team at:
💬 WhatsApp Business: +44 7512 896659
📧 Email: info@bubblecrushsupplier.com