Return & Refund Policy

At Bubble Crush, we strive to provide the highest quality products. Due to the nature of our products (food and beverage ingredients), we adhere to strict hygiene and food safety standards.

1. Return Window & Conditions

  • Return Period: You have 14 days from the date of delivery to request a return for eligible items.

  • Eligible Items: Only unopened, unused, and non-perishable items in their original packaging can be considered for return.

  • Non-Returnable Items: Due to health and hygiene reasons, we cannot accept returns for:

    • Perishable goods (e.g., tapioca pearls, popping boba, jellies, fresh or frozen items).

    • Products that have been opened, tampered with, or partially used.

    • Items not stored according to required instructions.

2. Return Process & Address

To initiate a return, please contact us via WhatsApp or Email first. For logistics efficiency, all authorized returns must be sent directly to our registered business location:

Return Address: WESTERN GATEWAY TRADING LIMITED Arch 64, Parkside Business Estate Blackhorse Road London, England, SE8 5JA United Kingdom

3. Return Shipping Fees

  • Customer Reason: For returns caused by customer reasons (e.g., change of mind, ordered the wrong item), the customer is responsible for all return shipping costs.

  • Our Error: If the product is faulty or incorrect due to our error, Bubble Crush (operated by WESTERN GATEWAY TRADING LIMITED) will cover the return shipping costs or provide a prepaid return label.

4. Order Inspection & Claims

Please check your order carefully upon delivery.

  • Claims Period: All claims for damage, defects, shortages, or incorrect items must be submitted in writing within 5 working days of receipt.

  • Evidence: Claims must include clear photographic evidence of the issue and all items received.

  • Claims made after this period may not be accepted.

5. Refunds

  • Refund Processing Time: Once your return is inspected and approved, the refund will be processed back to your original payment method within 7–10 working days.

  • Shipping Costs: Original delivery charges are non-refundable, except where an error is made on our part.

6. Failed Deliveries & Redelivery

If an order is returned to our warehouse due to incorrect delivery details or failed delivery attempts, the customer is responsible for all redelivery costs. A £50 + VAT redelivery fee may apply.

Contact Us

For all return or refund requests, please contact our team at:

💬 WhatsApp Business: +44 7512 896659

📧 Email: info@bubblecrushsupplier.com