Shipping & Delivery Policy

 

Processing & Dispatch Times

  • Orders placed before 10:00 AM (Monday – Friday): Dispatched the same working day.
  • Orders placed after 10:00 AM (Monday – Friday): Dispatched the next working day.
  • Weekend & Bank Holidays: Orders will be processed on the next working day.

Please note: During peak seasons or unforeseen courier delays, dispatch and delivery times may vary.

Delivery Methods

  • Parcel Delivery (small to medium orders): Monday – Friday, via third-party couriers.
  • Pallet Delivery (bulk orders): Monday – Friday, kerbside drop-off only.

Delivery Costs

Delivery costs are calculated based on the total order weight. Estimated delivery time: 2–4 business days.

  • 0kg – 20kg: £8.00
  • 20kg – 40kg: £15.00
  • 40kg – 60kg: £20.00
  • 60kg – 80kg: £25.00
  • 80kg – 100kg: £30.00
  • 100kg – 120kg: £35.00
  • 120kg – 140kg: £40.00
  • 140kg – 160kg: £45.00

📦 Free Delivery: Orders over £300 qualify for free shipping.
⚠️ Exclusion: “Free Now” items are not included in the free delivery threshold calculation.

Delivery Requirements

  • All deliveries require a signature upon receipt.
  • For pallet deliveries, please ensure suitable access for a large vehicle.
  • Kerbside Delivery: Pallet orders are delivered to the roadside/entrance only. Drivers are not responsible for unloading or moving goods inside your premises.
  • Failed delivery attempts may result in additional charges. A £50 + VAT redelivery fee applies.

Delivery Areas & Timescales

Currently, we deliver within the UK only. Estimated transit times are:

  • England, Wales & Scotland: 1–3 working days
  • Northern Ireland: 3–6 working days

Delivery times are estimates and not guaranteed.

Special Requests

  • Timed deliveries, same-day deliveries, or Saturday deliveries may be available upon request, subject to additional charges.
  • Please contact us by email or WhatsApp with any special delivery instructions before placing your order.

Shipping Policy & Claims

We take great care in packing your order. However, once goods are dispatched, responsibility transfers to the courier.

  • Damaged Parcels: If your order arrives damaged, please take clear photographs from multiple angles upon receipt and notify us immediately.
  • Incorrect or Missing Items: All claims must be submitted in writing within 2 working days of dispatch, with photographic evidence of all items received.
  • Claims made after this period may not be accepted.
  • We reserve the right to investigate all claims before issuing replacements or credits.

⚠️ Important: If a dispatched order is returned to our warehouse due to failed delivery attempts, the customer is responsible for all redelivery costs. Delivery charges are non-refundable.

Need Help?

If you have any questions or encounter any issues, please feel free to contact us:

💬 WhatsApp Business: +44 7512 896659

📧 Email: info@bubblecrushsupplier.com