Policies & Customer Information


Policies & Customer Information

Everything you need to know about shopping with Bubble Crush.

Purchase Process 🛒

  1. Browse & Add to Cart – Select your products and add them to your basket.
  2. Enter Details – Provide delivery address and contact information.
  3. Secure Payment – Pay via Bank Transfer or Credit Card (Visa / MasterCard / AMEX).
  4. Order Confirmation – Receive email with order number & estimated dispatch date.
  5. Dispatch from London – Orders are shipped from our London warehouse.
  6. Track Your Order – Follow your delivery status online.

🔔 Note: Please provide a valid phone number & email for delivery updates.

Bulk Order Discounts🛒

Bulk order discounts are available. Please contact us directly to discuss pricing based on your purchase volume.
  • Products can be mixed to reach the threshold.
  • Freenow (菲诺) products are excluded.
  • Not valid with other promotions.
  • Contact us for custom pricing on larger/long-term contracts.

FAQ ❓

1️⃣ How long does delivery take?

Orders before 10:00 AM → same-day processing. Delivery within 2–4 working days (UK only).

2️⃣ Can I change my delivery address?

Yes, if your order is not yet processed. Contact us via WhatsApp. Fees/delays may apply after processing.

3️⃣ How can I track my order?

Provide phone & email at checkout. You will receive tracking from our courier partner.

4️⃣ What if my goods arrive damaged?

Take photos & refuse delivery or contact us immediately. Refund/replacement arranged after verification.

5️⃣ Why are returns not accepted?

Most products are food/customised items, so returns are not possible unless faulty.

6️⃣ What payment methods do you accept?

Bank Transfer & major credit cards (Visa, MasterCard, AMEX).

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