Policies & Customer Information
Everything you need to know about shopping with Bubble Crush.
Purchase Process ๐
- Browse & Add to Cart โ Select your products and add them to your basket.
- Enter Details โ Provide delivery address and contact information.
- Secure Payment โ Pay via Bank Transfer or Credit Card (Visa / MasterCard / AMEX).
- Order Confirmation โ Receive email with order number & estimated dispatch date.
- Dispatch from London โ Orders are shipped from our London warehouse.
- Track Your Order โ Follow your delivery status online.
๐ Note: Please provide a valid phone number & email for delivery updates.
Bulk Order Discounts ๐ท
| Order Value |
Discount |
| ยฃ500+ |
5% OFF |
| ยฃ1,000+ |
8% OFF |
| ยฃ2,000+ |
10% OFF |
โ ๏ธ
Important:
- Discounts apply automatically at checkout.
- Products can be mixed to reach the threshold.
- Freenow (่ฒ่ฏบ) products are excluded.
- Not valid with other promotions.
- Contact us for custom pricing on larger/long-term contracts.
FAQ โ
1๏ธโฃ How long does delivery take?
Orders before 10:00 AM โ same-day processing. Delivery within 2โ4 working days (UK only).
2๏ธโฃ Can I change my delivery address?
Yes, if your order is not yet processed. Contact us via WhatsApp. Fees/delays may apply after processing.
3๏ธโฃ How can I track my order?
Provide phone & email at checkout. You will receive tracking from our courier partner.
4๏ธโฃ What if my goods arrive damaged?
Take photos & refuse delivery or contact us immediately. Refund/replacement arranged after verification.
5๏ธโฃ Why are returns not accepted?
Most products are food/customised items, so returns are not possible unless faulty.
6๏ธโฃ What payment methods do you accept?
Bank Transfer & major credit cards (Visa, MasterCard, AMEX).
