Explore & Support

Help & FAQs

Ordering, shipping, returns, and wholesale support — find answers quickly below.

Quick answers to common wholesale, ordering and delivery questions. Open a topic below or read the full guide.

FAQ

1️⃣ How long does delivery take?

Orders before 10:00 AM → same-day processing. Delivery within 2–4 working days (UK only).

 

2️⃣ Can I change my delivery address?

Yes, if your order is not yet processed. Contact us via WhatsApp. Fees/delays may apply after processing.

 

3️⃣ How can I track my order?

Provide phone & email at checkout. You will receive tracking from our courier partner.

 

4️⃣ What if my goods arrive damaged?

Take photos & refuse delivery...

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Bulk Order Discounts
  • Bulk order discounts are available. Please contact us directly to discuss pricing based on your purchase volume.
  • Products can be mixed to reach the threshold.
  • Freenow (菲诺) products are excluded.
  • Not valid with other promotions.
  • Contact us for custom pricing on larger/long-term contracts.

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Purchase Process
  1. Browse & Add to Cart – Select your products and add them to your basket.
  2. Enter Details – Provide delivery address and contact information.
  3. Secure Payment – Pay via Bank Transfer or Credit Card (Visa / MasterCard / AMEX).
  4. Order Confirmation – Receive email with order number & estimated dispatch date.
  5. Dispatch from London – Orders are shipped from our London warehouse.
  6. Track Your Order – Follow your delivery status online.

🔔 Note: Please provide a valid phone...

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Return & Refund Policy

At Bubble Crush, we strive to provide the highest quality products. Due to the nature of our products (food and beverage ingredients), we adhere to strict hygiene and food safety standards.

1. Return Window & Conditions

  • Return Period: You have 14 days from the date of delivery to request a return for eligible items.

  • Eligible Items: Only unopened, unused, and non-perishable items in their original packaging can be...

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Order Summary & Timelines

To provide transparency for our customers and comply with global standards, our delivery schedule is as follows:

  • Order Handling Time: 0–1 Business Days (Monday – Friday)

  • Transit Time: 1–3 Business Days (Monday – Friday)

  • Order Cut-off Time: 10:00 AM (GMT)

Processing & Dispatch Times

  • Orders placed before 10:00 AM (Monday – Friday): Dispatched the same working day.

  • Orders placed after 10:00 AM (Monday – Friday): Dispatched the next working day.

  • Weekend...

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